FAQ
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to addresses within the United States only. International shipping is not available at this time. We do not ship to PO boxes, APO/FPO addresses, or US territories.
Q: How much is shipping?
A: All US orders enjoy FREE standard shipping. There are no hidden fees or additional charges.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Delivery typically takes 4–7 business days after processing. Once your order ships, you will receive an email confirmation with tracking information.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately if you need to change your shipping address. We can only modify the address if your order has not yet been shipped.
Q: What if my package shows as delivered but I didn’t receive it?
A: Please check around your property, with neighbors, or with building management. If you still cannot locate your package, contact us within 48 hours and we will work with the carrier to investigate.
Q: What happens if my package is lost or damaged during shipping?
A: Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund at no cost to you.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, in original condition with all tags attached, in original packaging, and accompanied by proof of purchase (order confirmation email or receipt).
Q: What items are not eligible for return?
A: The following items cannot be returned:
- Items that have been worn, washed, or altered
- Items with removed or damaged tags
- Sale items — eligible for store credit or exchange only; not eligible for a cash refund
- Final sale items — not eligible for return, exchange, or store credit
Q: How do I return an item?
A: To initiate a return:
- Email us at info@lafashionmart.com with your order number and reason for return
- We will send you a prepaid return shipping label within 1–2 business days
- Pack your item securely in its original packaging and ship it back
- Keep your proof of shipment until the return is processed
Return shipping is completely FREE for all eligible returns.
Q: How long does it take to process a refund?
A: Refunds will be processed within 10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
Payment
Q: What payment methods do you accept?
A: We accept the following payment methods:
| Payment Method | Details |
|---|---|
| Credit Cards | Visa, MasterCard, American Express, Discover |
| Digital Wallets | PayPal, Shop Pay, Apple Pay, Google Pay |
Q: What currency are your prices in?
A: All prices are listed and charged in US Dollars (USD).
Q: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption and all transactions are processed through Shopify’s secure, PCI DSS compliant payment system. We do not store your complete credit card information on our servers.
Orders
Q: Can I cancel my order?
A: Please contact us as soon as possible. We can only cancel orders that have not yet been shipped.
Q: How can I track my order?
A: You will receive an email with a tracking number once your order ships.
Q: What if I ordered the wrong item or size?
A: Please contact us as soon as possible. If your order has not yet shipped, we can update it. If already shipped, you will need to initiate a return after delivery.
Product Information
Q: How do I find my correct size?
A: Please refer to the size chart on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit.
Q: Are your products true to size?
A: Our products are generally true to size, but fit may vary depending on the style and fabric. Please check the product description and size chart for specific guidance.
Contact Us
Still have questions? We’re here to help!
| Channel | Details |
|---|---|
| info@lafashionmart.com | |
| Phone | 773-286-1182 |
| Address | 4040 W Belmont Ave, Chicago, IL 60641, US |
| Store Hours | Monday–Saturday 10:00 AM–8:00 PM CT | Sunday 10:00 AM–7:00 PM CT |