FAQ
Shipping & Delivery
Q: Where do you ship? A: We currently ship to addresses within the United States only. International shipping is not available at this time. We do not ship to PO boxes, APO/FPO addresses, or US territories.
Q: How much is shipping? A: All US orders enjoy FREE standard shipping. There are no hidden fees or additional charges.
Q: How long will it take to receive my order? A: Orders are processed within 1-3 business days. Delivery typically takes 4-7 business days after processing. Once your order is shipped, you will receive an email confirmation with estimated delivery dates.
Q: Can I change my shipping address after placing an order? A: Please contact us immediately if you need to change your shipping address. We can only modify the address if your order has not yet been shipped.
Q: What if my package shows as delivered but I didn't receive it? A: Please check around your property, with neighbors, or with building management. If you still cannot locate your package, contact us within 48 hours and we will work with the carrier to investigate.
Q: What happens if my package is lost or damaged during shipping? A: Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or refund at no cost to you.
Returns & Refunds
Q: What is your return policy? A: We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and have original tags attached in their original condition and packaging.
Q: How do I return an item? A: To initiate a return:
- Contact us via email at info@lafashionmart.com to request a return authorization
- Provide your order number and reason for return
- Once approved, we will send you a prepaid return shipping label at no cost
- Carefully pack the item in its original packaging and ship it back
- Keep your proof of shipment until the return is processed
Return shipping is completely FREE for all eligible returns.
Q: How long does it take to process a refund? A: Refunds will be processed within 10 business days after we receive and verify the returned item. The refund will be credited to your original payment method.
Payment
Q: What payment methods do you accept? A: We accept the following payment methods:
| Payment Method | Details |
|---|---|
| Credit Cards | Visa, MasterCard, American Express, Discover |
| Digital Wallets | PayPal, Shop Pay, Apple Pay, Google Pay |
Q: What currency are your prices in? A: All prices are listed and charged in US Dollars (USD).
Q: Is my payment information secure? A: Yes. We use industry-standard SSL encryption and all transactions are processed through Shopify's secure, PCI DSS compliant payment system. We do not store your complete credit card information on our servers.
Orders
Q: Can I cancel my order? A: Please contact us as soon as possible. We can only cancel orders that have not yet been shipped.
Q: How can I track my order? A: You will receive email updates including a shipping notification with tracking number once your order ships.
Q: What if I ordered the wrong item or size? A: Please contact us as soon as possible. If your order has not yet shipped, we can update it. If already shipped, you will need to initiate a return after delivery.
Product Information
Q: How do I find my correct size? A: Please refer to the size chart on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit.
Q: Are your products true to size? A: Our products are generally true to size, but fit may vary depending on the style and fabric. Please check the product description and size chart for specific information.
Contact Us
Still have questions? We're here to help!
| Channel | Details |
|---|---|
| info@lafashionmart.com | |
| Phone | 773-286-1182 |
| Address | 4040 W Belmont Ave, Chicago, IL 60641, US |
| Store Hours | Monday to Saturday, 10 AM - 8 PM; Sunday, 10 AM - 7 PM |